FAQ
Get help with booking, payment, queue updates, walk-in records, and account access issues.
Last updated: 14 Apr 2026
Patient support
Use My Bookings to track token status, queue progress, payment status, and receipt access.
For incorrect booking details, contact support with booking ID and hospital/doctor information.
Hospital and assistant support
Walk-in booking, queue transitions, and desk actions should be performed only from assigned accounts.
If dashboard access or permissions are wrong, contact your hospital admin first.
Doctor and admin support
Doctor logs and receipts are role-protected; verify account mapping if data is missing.
Super admin can review platform-wide booking logs and operational status.
Frequently asked questions
How many tokens can a patient book at once?
A patient can currently select and book up to 2 tokens in one booking flow for different family members.
Why is a token showing as unavailable?
A token may already be booked, in pending-payment hold, awaited/past by schedule, or just assigned from walk-in desk flow.
What happens when a patient marks Running late?
The token moves to late-buffer queue. It is called based on configured buffer rules and current queue progression.
Can assistant create booking without online payment?
Yes. Assistant walk-in flow supports desk booking with cash or offline UPI mode and confirms token directly.
Who can view booking logs?
Super admin can view all logs. Hospital admin and assistants can view their hospital logs. Doctors can view their own patient logs.
How do I open a receipt from booking logs?
Use the Receipt button in the logs list. It opens a receipt page similar to patient receipt, with role-based access control.